Not always. A tracking gap does not automatically mean your order is lost.
What is normal depends on the route:
- US domestic: short gaps can happen while the carrier moves the package between facilities.
- International: tracking can go quiet for several days while the parcel is in line-haul transit, customs processing, or handoff to the final carrier.
International shipments commonly have a quiet period before the next scan appears. This is especially common between departure from origin and arrival in the destination country.
If the tracking has been unchanged longer than expected for your route, contact support with your order number and tracking number so we can review the situation.