Shipping & Tracking | Everything you need to know about ordering, payments, and shipping

How long does shipping take?

US domestic orders typically arrive within 3-7 business days after tracking is provided. International orders from our China warehouses take 10-20 business days depending on the destination, with occasional delays during customs clearance. Please note that shipping companies do not operate on weekends, so business days are Monday through Friday only.

Last updated on Feb 04, 2026

How do I track my order?

After you place an order, it takes 3-4 business days for your products to be processed and picked up by the shipping company. The shipping company then takes 1-2 business days to generate a tracking number. Once we receive it, the tracking ID is automatically uploaded to our system and you'll get an email notification. Enter your tracking ID at track.nobledragons.com to follow your shipment in real time.

Last updated on Feb 04, 2026

My tracking hasn't updated in several days -- is my order lost?

Not always. A tracking gap does not automatically mean your order is lost. What is normal depends on the route: - US domestic: short gaps can happen while the carrier moves the package between facilities. - International: tracking can go quiet for several days while the parcel is in line-haul transit, customs processing, or handoff to the final carrier. International shipments commonly have a quiet period before the next scan appears. This is especially common between departure from origin and arrival in the destination country. If the tracking has been unchanged longer than expected for your route, contact support with your order number and tracking number so we can review the situation.

Last updated on Apr 04, 2026

What does "label created" mean?

Label created means a shipping label has been generated for your order, but the carrier may not have posted the first acceptance or movement scan yet. This status is common at the beginning of the shipping process and can remain unchanged briefly while the package is being prepared, collected, or entered into the carrier network. Weekends, holidays, and handoff delays can also slow the first visible update. If the status stays unchanged longer than expected, contact support and we can review it with you.

Last updated on Apr 04, 2026

My China tracking stopped updating, then I got a FedEx or USPS number -- what's going on?

International orders go through multiple stages: your package leaves China, flies to the US (typically via Hong Kong), clears US customs, and is then handed off to a domestic carrier like FedEx or USPS for final delivery. Tracking often goes silent during the transit and customs clearance stages -- this is the "blackout period" and is completely normal. Once the package reaches the US facility and is handed to the domestic carrier, you'll receive a new tracking number via email.

Last updated on Feb 04, 2026

My tracking shows "Arrived Shipping Partner Facility -- USPS Awaiting Item" -- what does that mean?

This means your package has arrived at the US logistics hub and is waiting to be picked up by USPS for domestic delivery. It's a normal step in the process and means your package is in the US and close to entering the USPS network. You should see movement within a few business days.

Last updated on Feb 04, 2026

Why does my tracking show a California address when I live in a different state?

International shipments to the US arrive at a distribution hub in California before being handed to the domestic carrier (USPS or FedEx) for delivery to your address. Seeing California in your tracking does not mean your package was sent to the wrong place -- it's simply the entry point into the US delivery network.

Last updated on Feb 04, 2026

What countries do you ship to?

We currently ship only to the following countries: - Australia - Austria - Belgium - Bulgaria - Croatia - Cyprus - Czech Republic - Denmark - Estonia - Finland - France - Germany - Greece - Hungary - Iceland - Ireland - Israel - Italy - Japan - South Korea - Latvia - Lithuania - Luxembourg - Macau - Malta - Netherlands - New Zealand - Norway - Poland - Portugal - Romania - San Marino - Singapore - Slovakia - Slovenia - Spain - Sweden - United Kingdom - United States If your country is not listed above, we do not currently ship there.

Last updated on Apr 29, 2026

What happens if my package gets stuck in customs?

Most packages clear customs without issues. If your package is held, you may be contacted by customs for additional documentation or a phone number. Provide what they ask for promptly. In rare cases, packages are seized -- contact us if this happens and we'll work with you on next steps.

Last updated on Feb 04, 2026

What does "hand over to airline failed" mean?

This status usually means the parcel did not make its originally scheduled outbound air transfer and needs to be rebooked on a later flight. It does not usually mean the shipment was canceled or lost. When this appears, the package is typically still moving through the logistics process and will update again once the next transfer is confirmed. If the shipment remains stuck on the same status for longer than expected, contact support with your tracking number so we can review it.

Last updated on Apr 04, 2026

What does "hand over to airline failed" mean?

This status usually means the parcel did not make its originally scheduled outbound air transfer and needs to be rebooked on a later flight. It does not usually mean the shipment was canceled or lost. When this appears, the package is typically still moving through the logistics process and will update again once the next transfer is confirmed. If the shipment remains stuck on the same status for longer than expected, contact support with your tracking number so we can review it.

Last updated on Apr 04, 2026

Are there shipping delays during Chinese New Year?

Yes. Our China warehouses close for Chinese New Year (typically late January through mid-February). During this period, only US domestic orders and limited Australian orders are processed. Orders placed before the closure are shipped, but tracking may be delayed. Check our website or Telegram for exact closure dates each year.

Last updated on Feb 04, 2026

Why did my order arrive in multiple packages?

A single order can arrive in multiple packages when the items are fulfilled on different shipping timelines or from different stock locations. This is normal and does not automatically mean anything is missing. When an order is split, each shipment may have its own tracking number and may arrive on different days. If you think part of the order is still missing after checking all tracking updates, contact support with your order number.

Last updated on Apr 04, 2026

Do you ship to PO boxes?

No. We do not ship to PO boxes. Please use a valid physical street address when placing your order. If you already placed an order with a PO box address, contact support as soon as possible to review whether the address can still be corrected.

Last updated on Apr 04, 2026