My Package

Can I change my shipping address after ordering?

If your order hasn't shipped yet, we can usually update the address. Contact us as soon as possible with your order number and the corrected address. Once a package is in transit, we cannot change the delivery address.

Can I cancel or modify my order?

Orders that haven't been sent to our fulfillment partners can be cancelled or modified. Contact us with your order number and we'll check the status. Once an order is in fulfillment, cancellations are no longer possible but we may be able to make product swaps.

Can I swap a product in my order?

If your order hasn't shipped, we can sometimes swap products of equal value. Contact us with your order number and the product you'd like instead. Swaps depend on availability.

My package says delivered but I didn't receive it -- what do I do?

First, check around your delivery area (porch, mailbox, with neighbors, or at your building's package room). If you still can't find it after 24 hours, contact us with your order number. We'll verify the carrier's delivery confirmation and work with you on a resolution, which may include filing a missing mail search or arranging a reshipment.

My package was returned to sender -- what happens next?

If a package is returned to us, we'll reship it at no additional cost once we receive it back. Contact us with your order number so we can confirm your shipping address and arrange the reship. If the return was due to a customs seizure, we'll discuss available options with you.