Noble Dragons
Frequently Asked Questions
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Questions about placing orders, payment methods, and pricing
Where do I place an order?
What payment methods do you accept?
What currency are your prices in?
What does "kit" mean? How many vials do I get?
Is there a minimum order amount?
Information about shipping times, tracking orders, and delivery
How long does shipping take?
How do I track my order?
My tracking hasn't updated in several days -- is my order lost?
What does "label created" mean?
My China tracking stopped updating, then I got a FedEx or USPS number -- what's going on?
Help with package modifications, cancellations, and delivery issues
Can I change my shipping address after ordering?
Can I cancel or modify my order?
Can I swap a product in my order?
My package says delivered but I didn't receive it -- what do I do?
My package was returned to sender -- what happens next?
Details about our products, forms, and availability
I received powder instead of liquid -- is this correct?
Do I need bacteriostatic (BAC) water? Where do I get it?
Is a specific product currently in stock?
How to identify and match your vials and products
My vials have no labels or just cryptic codes -- how do I identify them?
Why does my package say "Cleanser" or "black tea" or "aloe vera"?
The batch code on my vial doesn't match my shipping email -- did I get the wrong product?
How do I tell products apart when the vials look identical?
What do the cap colors mean?
Information about third-party testing, COAs, and our purity guarantee
Are your peptides third-party tested?
Where can I find COAs (Certificates of Analysis)?
Do all products have COAs?
Why doesn't the COA cap color match my vial?
What is Noble Dragons' purity guarantee?
VIP membership, discounts, and community information